FAQs
Over the past few months, we've had the opportunity to speak with operations directors, contract managers and business owners across the facilities management sector about how FacilityHop can help them manage field operatives, verify job completion and run smarter FM operations. Their feedback has been invaluable, and we've compiled answers to the most common questions below.
Still have a question? We'd love to help. Start a live chat or email us at hello@cerebera.com and our team will be happy to assist.
What is FacilityHop?
FacilityHop is an AI-powered intelligent operating system built specifically for facilities management businesses. It gives operations and contract management teams complete visibility and control over every FM operative, every job and every site visit - in real time.
From live operative tracking and instant job assignment to GPS-verified evidence capture, digital compliance forms and one-tap lone worker safety alerts, FacilityHop replaces disconnected tools, paper job sheets and manual processes with one connected platform built for how FM businesses actually operate.
FacilityHop is by CEREBERA - the AI-powered operating system for modern businesses.
Is FacilityHop live and available now?
Yes - FacilityHop is live and available now across the UK, US, India and beyond. Businesses can onboard their teams and go live on the same day.
There is no lengthy implementation process, no complex IT setup and no development resource required.
Is there a free trial?
Yes. Every FacilityHop customer gets a full 30-day free trial - complete access, no credit card required, no commitments and no questions asked.
Enough time to onboard your team, run real FM operations through the platform and know with certainty whether FacilityHop is right for your business.
How quickly can we get started?
Most businesses are onboarded and running real operations through the platform on the same day.
Simply invite your team, configure your platform to match your FM workflows and go live. Our onboarding team is available to support you every step of the way.
Is FacilityHop secure?
Yes. FacilityHop uses encryption and secure data handling practices to protect all personal and operational information, including operative profiles, location data, job records and compliance documentation.
All data is stored in compliance with GDPR and applicable data protection standards across all regions we operate in.
How does the lone worker safety feature work?
If an FM operative working alone on a remote site, in a plant room or in a high-risk environment needs help, they can trigger a one-tap SOS alert from the FacilityHop app. Their exact GPS location is shared instantly with your operations team, nearby colleagues and designated emergency contacts - helping support reach them faster when every second counts.
Continuous lone worker monitoring runs throughout every shift, not just at scheduled check-in points.
How is FacilityHop powered by AI?
FacilityHop is powered by Claude, one of the world's most advanced AI systems. Ask FacilityHop anything about your FM operation - operative performance, job completion rates by site, SLA adherence by contract, outstanding compliance checks - and get an answer in seconds.
The Plus tier also includes an AI Operations Assistant that proactively surfaces anomalies, flags risks and alerts your operations team to issues before they become problems.
Can we white-label FacilityHop under our own brand?
Yes. FacilityHop is fully white-labelled. Your logo, brand colours and company name are applied across the entire platform - including the mobile app your FM operatives use every day.
Your operatives and clients see your company, not ours. There is no development cost, no build time and no technical resource required. It is plug and play, live the same day.
